Job Category

Sales & Support

Job Details

Call/Chat/email monitoringTo conduct audits as per defined guideline and processTo identify gaps and conduct feedback with agentsParticipates in customer and client listening programs to identify customer needs and expectations.Prepares and analyses internal and external quality reports for management staff review.Excellent verbal, written and interpersonal communication skills;Outstanding customer service skills and dedication to providing exceptional customer careExceptional listening and analytical skillsAt least a graduate (a full time course)Experience in BPO/KPO quality check experience will be preferred